At a glance
Connect Sharif System is an intelligent telecommunications service that provides mobile telephone exchange services for organizations. Any institution or company offering services to customers outside their premises can utilize this service. The time, number of rings before answering the call, and audio recording of each conversation are logged. Subsequently, an intelligent system evaluates the audio files based on emotions and communication styles of both parties and records the results. Additionally, the phone numbers of both the service provider and the customer remain concealed. Potential users of this system include taxi dispatch companies, online retailers, service-oriented companies, and more. The implementation of this system, using standard libraries, enables easy integration with existing systems of various companies and institutions
Technical Features of the System
General Features and Capabilities:
- Privacy preservation by preventing the exchange of phone numbers and personal information.
- Support for various scenarios of concealing phone numbers (one-to-one, one-to-many, many-to-one, many-to-many).
- Ability to record and save call information for further analysis.
- Capability to record call audio.
- Dynamic design and modification of authorized communications based on specific use cases.
- Sentiment analysis of two-way voice communication and its categorization.
- Evaluation system for assessing the tone of the receiver and the responder.
- Automatic response to complaints based on analyses.
- Statistical assessment of interactions among different groups.
- On-site installation option for larger customers.
- Secure storage of sensitive information with restricted access.
- Utilization of user interfaces, cloud computing, and secure centralized databases at Sharif University of Technology.
- Customizable analysis and communication establishment methods for organizations and various users.
- Data encryption using the latest encryption algorithms.
- Web-based user interface for system management and reporting.
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Software Features
System User Interface:
To review reports and the overall performance of the system, a web-based user interface has been designed. In this interface, the system administrator is capable of performing the following tasks:
- Viewing all call charts.
- Observing the general behavior of calls based on sentiment categorization.
- Viewing the percentage of calls during a specific time interval.
- Creating and deleting relationships.
- Viewing all established relationships between individuals within the system.
- Listening to recorded audio and reviewing the results of the system’s audio processing analysis.
Dashboard Images of the System Management
Hardware Features
Hardware:
The Connect system has been fully designed to run on a customized operating system based on the Linux kernel. Therefore, any processors capable of supporting the Linux operating system will be able to execute this software. The system is specifically set up and evaluated with Intel processors (Xeon, Core i, Celeron) and ARM processors (Cortex A series). The processing power will vary depending on the expected features of the system and the type of processor used. The table below illustrates the processing power for an Xeon E5-2620 processor based on the number of requested features.
Customers and Feedback
Customer Satisfaction, Accompanied by Customer’s Requirements:
Considering that all software and hardware components of this system have been designed by the technical team present at Sharif University, it is possible to add any desired software and hardware features required by the customer.
Features such as vehicle positioning and tracking using multiple cameras, sending special SMS notifications upon license plate detection, and a system for calculating parking fees in public parking lots are among the software extensions that can be added to the License Plate Recognition system. Additionally, the design of a communication circuit with smart homes to facilitate summoning elevators, turning on coolers, or controlling various electronic devices is feasible within the hardware section.
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